Hospital Policies - Topaz Veterinary Clinic - Tempe, AZ

Appointment Policy 

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.  Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable.  Please realize that we make a sincere attempt to see each client on time. 

For your convenience, 'drop-off' appointments are available.  A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually, we may ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients.  Once the doctor is done, he/she will give you a call to go over the diagnosis and to give you discharge instructions.

Housecall appointments are also available by special arrangement.  This can be a convenient option for you and your pets especially if they do not enjoy driving in the car or have fears associated with veterinary offices. There is an additional fee to have your pet seen on a housecall basis.   

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets.  For this reason, we ask that you restrain your pet.  We recommend that all animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy 

We require full payment at the time that services are rendered.  For your convenience, we accept Visa, MasterCard, American Express, Discover, Care Credit,  cash and personal checks.